Customer service underpins everything we do at GUK particularly in the aviation sector where the passenger experience is of paramount importance.
We work with our clients to design bespoke customer service training modules ensuring our staff reflect your brand values and your customers receive a positive experience.
As part of our Contingency and Resilience operation we are well equipped to support airports with trained staff in customer facing roles, queue management and control, wayﬁnding assistance and pre-security passenger preparation.
We also provide premium Airline Representation and Meet & Assist services at major airports across the UK. We strive to ensure on time departure by managing all stakeholders involved in the operation on the ground and aim to provide passengers with a seamless transition through the process of departing an airport whilst enjoying all the services the airport has to offer.